If you choose UPS/Fedex/Express Mail shipping, please be aware that these carriers have exceptions to their delivery guarantees for weather-related delays, etc ("force majeur"). If there is a delay in the absence of force majeur, we will attempt to obtain a partial refund for you, but only USPS reliably gives refunds for failing to meet a delivery guarantee in the absence of force majeur.
If you select 2nd Day/ Next Day/ Express shipping it is your responsibility to make sure someone is there to sign for the package. Our shipments are always sent with insurance, and insured packages require signature upon delivery. UPS/Fedex deliver Monday-Friday; Saturday delivery is available for Next Day packages for a $10 additional charge. Saturday pickup of UPS/Fedex packages also requires an additional $10 charge (this is charged by the courier, not by us). Keep in mind that only standard delivery days (M-F) count toward the shipping time (e.g., 2nd Day packages shipped on Friday are delivered on Tuesday).
UPS/Fedex will make three attempts to deliver the package. If no one is there to receive the package on any of those three attempts, it will be held at the local UPS/Fedex facility for 5 days and you will need to pick it up there (you will receive a card with instructions). If you fail to receive the package during one of the delivery attempts, and if you fail to pick up the package at the local facility in the subsequent 5 days, the package will be shipped back to us at your expense. If we receive your package by return shipping because you were not available for delivery, you will be credited the amount of the original purchase less shipping cost to you and shipping cost back to us (two shipping charges), since the carrier will charge us for shipping the package in both directions.
Our standard shipping is by USPS first class insured mail. There is no guaranteed timeframe for delivery, although most packages are delivered within 7 working days. Signature is required for delivery, so if no one is there to receive the package, your mail carrier will leave you a postcard telling you where to pick up the package, or how to arrange for redelivery.
If you want us to send a shipment by UPS/Fedex with no signature required, please contact us to place your order. This is possible in some cases, but you need to be aware that there is no insurance, and loss of the package subsequent to UPS/Fedex pickup scan (scan of the package when we give it to a UPS/Fedex agent) is considered your loss and not subject to refund of merchandise price or Visa/Mastercard/Amex/Discover chargeback.
We reserve the right to upgrade the shipping method selected by a customer (for instance we may opt to send a package where the customer selected USPS first class shipping by UPS 2 Day instead). These upgrades are solely at our discretion and are free of charge of course!