Please contact us for return/exchange instructions and for an RMA#. Failure to do so may delay crediting you for your purchase. You must include  certificate of authenticity, gift packaging and jewelry box with merchandise. Items must be returned within 1 week of receiving your RMA (as determined by postmark or shipper tracking information) or 14 days of the date the item was delivered to the delivery address, whichever comes last. If you do not return your item within this time, we will issue store credit rather than refund provided we receive the item in new, unworn, unaltered condition. We do not accept returns/exchanges of any items more than 45 days after purchase. Items returned more than 45 days after purchase or items that have been used, damaged or altered will be returned to you and you will be charged for shipping.

International returns must be correctly labeled as return merchandise. Failure to correctly label your return that results in customs duties or broker fee for us will result in a partial refund for you.

For items that have a gold store tag attached at the time of shipment, the tag must remain completely intact in order to receive refund. These gold-colored tags are tamper-evident. If you have any questions about this policy, please call us at 888-889-8889 before removing tag.

If you require more time to examine your purchase than specified above, we can almost certainly accommodate your request.  But please alert us to your requirements before placing your order so that we can agree on a merchandise review period and conditions prior to sending you the shipment.

***Items must be returned in new, unworn, unaltered condition to receive a refund.***

Sorry, we do not typically accept returns of custom items or items that have been altered in any way. It is sometimes possible to return a customized item if an arrangement is made in advance of purchase and an appropriate restocking fee agreed upon.

Date of receipt of item is defined as the day the item was delivered to the "ship to" address.

International returns must be shipped via insured service with the same carrier that the item was sent to the purchaser. If item is returned in such a way that we are charged a customs fee or brokering fee, the fee amount will be deducted from the refund. It is the responsibility of the purchaser to attempt to recoup any duties paid.